Business Tech

What Is VoIP, and How Can It Help Your Business?

Voice over Internet Protocol phone systems can be beneficial for nearly any modern business. There are so many benefits to this, and to full harness these we must first understand what VoIP is and what it means. 

In the simplest terms, VoIP is basically a feature that allows you to make low-cost telephone calls to different parts of the world, but this is done using the internet, as opposed to a regular landline. More and more SMEs are recognizing the importance of VoIP, and according to Statista the number of VoIP business lines in the US between 2010 and 2018 grew from 6 million to more than 41 million.

Here are some of the biggest benefits VoIP can offer to your business.  

1. Lower costs

Cost reduction is a hugely important benefit, especially in a post-pandemic world where money is tighter than ever, and businesses are looking to make savings. VoIP allows for a very cheap way of being able to make calls, and this is particularly important if you need to make business calls overseas. According to Gartner, VoIP call costs will drop by 5% annually, giving your company a healthy saving.

2. Increased Access to Calling Systems

Increased accessibility is another of the key benefits to VoIP, and the fact that it lets you access and make calls from pretty much any location in the world. This is something you need to consider, and one of the best ways of ensuring that you make the most of this.

3. Portability

The portability element, which is similar to the accessibility factor, is something else that makes this an impressive feature for businesses. This is something that allows you to use the same number wherever you go, and this is one of the best advantages that can help you improve your business. 

4. Advanced Features

There are also plenty of advanced features that you can use that work as part of the VoIP process, such as call transfers and auto attendant. These are important features that help with scalability for larger businesses, as well as improving the way you use them with smaller enterprises, too. 

5. Clearer Voice Quality

Because you’re running over the internet, which doesn’t sleep, doesn’t go down, and doesn’t experience technical problems, clearer voice quality is a definite advantage when you are looking to connect with clients and other businesses, and this is a key advantage of VoIP. 

6. Supports Multitasking

Multitasking is invaluable when you are running a business, and this is something that VoIP allows for. You can send important data files, documents, pictures, and more, at the same time as being able to conduct and carry out your phone conversation as well. 

In order to get the best outcome for your business, VoIP calls are definitely something you should be looking to make the most of. Reach out to a managed service provider (MSP) for help with implementing a VoIP system for your business.